We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
Refunds and Processing
Refunds will be processed within approximately up to 28 business days (excluding weekends and bank holidays) after we receive your return.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
If you paid for your order with a gift voucher or store credit, this will be credited back to your BMON account.
We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
Tracking your return
We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.
- On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you’re returning using the reasons codes displayed.
- Enclose your delivery note with the item(s) and package up securely. Please use the original packaging if possible.
Return your parcel to:
BMON Return Center
59 Delaware street,
Elizabeth , NJ 07206
- Please be aware that if you choose to return your parcel using this service, the returns costs are to be paid by the customer.
- Don’t forget to obtain and keep your postage receipt in case your return gets lost on its way back to us.
- All International orders are final now!